How to use Kerung

You can browse Kerung as a guest, but creating an account lets you place orders, chat with sellers, save items, post RFQs and track everything in one dashboard.

1. 1

   Open the registration page

   Click "Sign up" in the top-right of any page, or visit /register directly.

2. 2

   Choose your account type

   Pick "Buyer" if you mainly want to source products. You can later upgrade to "Seller" or "Both" from your dashboard.

3. 3

   Enter your details

   Provide your full name, business name (optional), email and a strong password. You can also continue with Google.

4. 4

   Verify your email

   Check your inbox for a verification link. Click it to activate your account. If you do not see it, check spam or use "Resend".

5. 5

   Complete your profile

   Add your phone number, default shipping address and preferred language from Settings → Profile so checkout is faster.

Standard email/password login with optional 2-factor authentication.

1. 1

   Sign in

   Click "Sign in" in the header. Enter your email and password. If 2FA is enabled, type the 6-digit code from your authenticator app.

2. 2

   Forgot password

   On the login page, click "Forgot password?" and enter your email. We will send a reset link valid for 1 hour.

3. 3

   Stay logged in

   Sessions are valid for 7 days on the same device. Use "Sign out everywhere" in Settings → Security to revoke all sessions.

Find suppliers and products through search, categories or curated sections.

1. 1

   Use the search bar

   Type a product name, category or seller name in the header search bar. Suggestions appear as you type.

2. 2

   Filter results

   On the search results page, use the left sidebar to filter by price, location, verified sellers, MOQ, condition, and more.

3. 3

   Browse categories

   Click "Categories" in the header for the full taxonomy (Agriculture, Textiles, Electronics, etc.). Tap a category to see all products in it.

4. 4

   Explore curated sections

   The home page shows Featured, Trending, New Arrivals, Picked For You, and Recently Viewed sections to help you discover products.

On a product page you can see images, specs, MOQ, price, seller info and start a conversation.

1. 1

   Read product details

   Each product shows photos, description, specifications, minimum order quantity (MOQ), available variants and the seller card with verification badges.

2. 2

   Start a chat

   Click "Chat with seller" to open a real-time conversation. You can attach images, request a custom quote or send an offer.

3. 3

   Save for later

   Click the heart icon to save the product to your wishlist. Saved items sync across devices.

4. 4

   Compare products

   Click "Add to compare" on multiple products and visit /compare to see them side by side.

Add items to your cart, choose an address and pay with the method that suits you.

1. 1

   Add to cart

   On a product page, choose the variant and quantity (must meet MOQ), then click "Add to cart". The cart icon shows the live count.

2. 2

   Review your cart

   Click the cart icon to review items, edit quantities or remove products. Each seller is grouped separately because orders are placed per seller.

3. 3

   Checkout

   Click "Proceed to checkout". Choose your shipping address (or add a new one) and a delivery method.

4. 4

   Pick a payment method

   Select eSewa, Khalti, ConnectIPS or bank transfer. You will be redirected to the gateway and back to Kerung after payment.

5. 5

   Order confirmation

   You will receive an order confirmation email and an in-app notification. Track everything from /orders.

Kerung supports the most common Nepali payment methods.

1. 1

   eSewa

   Instant wallet payment. You will be redirected to eSewa to confirm.

2. 2

   Khalti

   Wallet & card payments via Khalti. Confirm the OTP on Khalti and you will be returned to your order page.

3. 3

   ConnectIPS

   Bank-to-bank transfer for larger orders. You authenticate with your bank credentials on the ConnectIPS page.

4. 4

   Bank transfer (manual)

   For very large orders, choose bank transfer. The seller's bank details and a reference number are shown — upload the deposit slip from your order page once paid.

Every order has a live status, tracking page and downloadable invoice.

1. 1

   Open your orders list

   Visit /orders or click your name → "Orders". Filter by status (Pending, Confirmed, Shipped, Delivered, Cancelled).

2. 2

   See order details

   Click an order to see line items, total, payment status, shipping address and seller contact.

3. 3

   Track shipment

   Click "Tracking" to see the courier name, tracking number and real-time status updates pushed by the seller and logistics partner.

4. 4

   Download / print invoice

   On the order page click "Print Invoice". Use your browser's "Save as PDF" option to download.

5. 5

   Mark as received

   When your order arrives, click "Mark as received" so the seller is paid and you can leave a review.

When you cannot find exactly what you need, post an RFQ and let sellers come to you.

1. 1

   Open the RFQ form

   Visit /rfq/post or click "Post RFQ" in the header dropdown.

2. 2

   Describe what you need

   Provide a clear title, category, target quantity, target price, delivery deadline and any specs. Add reference images if helpful.

3. 3

   Receive bids

   Verified sellers will submit bids on your RFQ. You will get a notification for each new bid.

4. 4

   Compare and accept

   Open /rfq/my to compare bids side-by-side. Accept the best one to convert it into an order or open a chat with the seller first.

Stay on top of orders, RFQs and chats from one place.

1. 1

   In-app notifications

   The bell icon in the header shows new order updates, chat messages, RFQ bids and offer responses.

2. 2

   Email notifications

   Configure which events trigger emails from Settings → Notifications.

3. 3

   Push notifications

   On the mobile app, allow push notifications during onboarding to be alerted about new chat messages and order updates.

Anyone with a registered business can sell on Kerung.

1. 1

   Register a seller account

   During registration choose "Seller" or "Both". If you already have a buyer account, go to Dashboard → "Become a seller".

2. 2

   Complete business profile

   Visit /seller/profile and fill in business name, type, registration number, address and contact info.

3. 3

   Upload verification documents

   Upload your PAN/VAT certificate and any other required documents. Verification usually takes 1-2 business days.

4. 4

   Set up branding

   In the Branding tab add your logo, banner, colours and create custom store pages (About, FAQ, Shipping policy) using the rich text editor — including tables, images and links.

List your catalogue with detailed information so buyers can find you in search.

1. 1

   Add a new product

   Visit /seller/listings → "New product". Fill in title, description, category, price (in NPR), MOQ, SKU and stock.

2. 2

   Upload high-quality photos

   Add at least 3 photos in good lighting (max 5MB each). The first image is the cover.

3. 3

   Use bilingual fields

   Where possible, fill both English (descriptionEn) and Nepali (descriptionNe) so you reach all buyers.

4. 4

   Manage stock

   Update stock counts from the listings page or set "Vacation mode" on a product when you are temporarily out of stock.

Once a buyer pays, the order appears in your seller dashboard ready to be fulfilled.

1. 1

   Confirm orders

   Open /seller/orders. Confirm new orders within 24 hours so the buyer is reassured.

2. 2

   Pack and ship

   Pack the order, hand it to your courier and mark the order as "Shipped". Add a tracking number so the buyer can track.

3. 3

   Update status

   Update the status to "Delivered" once the courier confirms delivery — this triggers payout from escrow.

4. 4

   Handle returns

   If a buyer raises a return, you will see it in /seller/orders → Disputes. Communicate via chat to resolve.

Browse open RFQs in your category and submit bids to win business.

1. 1

   Find relevant RFQs

   Visit /seller/rfq-bids → "Open RFQs". Filter by category and location.

2. 2

   Submit a bid

   Click an RFQ and submit your offer with price, lead time and any notes. Attach a sample quote PDF if helpful.

3. 3

   Chat with the buyer

   After bidding, you can chat with the buyer to clarify requirements and improve your chances.